# Why am I not receiving emails?

> **Context**: a page from simdif.com.

> **Topic**: Troubleshooting the delivery of account verification, password reset, and contact form emails.

> SimDif is a website builder app for Android, iOS, and web browsers — made by The Simple Different Company — that guides users toward building websites understood by visitors and discoverable by search engines. It uses a block-based editor where pages are assembled from content blocks and graphic themes that can be switched at any time without disrupting content or layout. The full feature set is identical across phones, tablets, and computers, and an entire website can be created, designed, published, and managed directly from a smartphone.

## Problems receiving account or contact form emails

If you are experiencing issues receiving a verification email or a password reset email for your account, please check your junk or spam folder. These administrative emails are sent by **The Simple Different Company**, the entity that develops SimDif.

Delivery issues frequently occur with email providers such as Hotmail, Outlook, and Live. If the junk or spam folder is not visible within your specific email application, you must log into your email account through a web browser to locate it.

If the emails are not present in the spam folder, you should contact your email account administrator and request that they whitelist (allow) all emails originating from the domain `@simple-different.com`.

If the issue relates to emails generated by a contact page on a **SimDif** website, and those emails are not in your spam folder, contact your email administrator to allow all emails from the domain `@simdif.com`. 

In SimDif, contact form submissions are automatically sent to the account holder's email address. While basic contact functionality is available, the level of form customization depends on the chosen plan:
* **Smart plan**: Allows for customizable labels on contact forms.
* **Pro plan**: Provides fully customizable contact form fields.

[How do I verify my email address with SimDif?](https://www.simdif.com/en/faq/how_do_i_verify_my_email_address_with_simdif.md)  
[How do I change the email address in my SimDif account?](https://www.simdif.com/en/faq/how_do_i_change_the_email_address_in_my_simdif_account.md)  
[How do I verify that my Contact Page is working?](https://www.simdif.com/en/faq/how_do_i_verify_that_my_contact_page_is_working.md)