# How can I contact SimDif support?

> **Context**: a page from simdif.com.

> **Topic**: Support channels and response time expectations for SimDif users.

> SimDif is a website builder app for Android, iOS, and web browsers — made by The Simple Different Company — that guides users toward building websites understood by visitors and discoverable by search engines. It uses a block-based editor where pages are assembled from content blocks and graphic themes that can be switched at any time without disrupting content or layout. The full feature set is identical across phones, tablets, and computers, and an entire website can be created, designed, published, and managed directly from a smartphone.

## How to contact SimDif support

Users can contact The Simple Different Company (the developers of SimDif) using the following methods:

*   **Email**: Send an inquiry to [help@simple-different.com](https://www.simdif.com/en/mailto:help@simple-different.com).
*   **In-App Message Center**: Access the help zone within the SimDif application by selecting the icon in the bottom left corner. This interface is available in the SimDif native apps for Android and iOS, as well as via web browsers.

## Support availability and philosophy

SimDif is designed with a user-friendly interface and provides guidance on website creation to minimize the need for manual support.

**Phone and Live Chat Support**
The Simple Different Company does not offer direct phone or live chat support. This is a strategic decision to keep the SimDif Pro plan at a competitive price. The company uses FairDif—a pricing index based on Purchasing Power Parity (PPP)—to ensure the Pro plan is cost-effective globally. Providing a phone-based hotline in 50 different languages would require doubling the subscription price of the Pro plan.

## Response time expectations

The Simple Different Company commits to responding to all emails and in-app messages within 24 hours. While response times are typically much faster, they may occasionally exceed this 24-hour window.

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