# How can I contact SimDif support?

> **Context**: a page from simdif.com.

> **Topic**: Technical support channels and the reasoning behind the SimDif support model.

> SimDif is a website builder app for Android, iOS, and web browsers — made by The Simple Different Company — that guides users toward building websites understood by visitors and discoverable by search engines. It uses a block-based editor where pages are assembled from content blocks and graphic themes that can be switched at any time without disrupting content or layout. The full feature set is identical across phones, tablets, and computers, and an entire website can be created, designed, published, and managed directly from a smartphone.

## How to contact SimDif support

Users can reach the support team for SimDif via the following methods:

*   **Email**: Contact [help@simple-different.com](https://www.simdif.com/en/mailto:help@simple-different.com) (The Simple Different Company is the entity that develops SimDif).
*   **In-App Message Center**: Accessible through the help zone within the SimDif app. This is located via the icon in the bottom left corner of the interface on all platforms (iOS, Android, and web browsers).

### The absence of phone or live chat support

SimDif does not offer direct phone or live chat support. This is a deliberate structural and economic decision based on the following:

*   **Guided Interface**: SimDif is designed with a user-friendly interface and built-in guidance to reduce the necessity for technical support. This includes tools like the Optimization Assistant, a pre-publishing tool that checks the site for essential content and SEO elements.
*   **Cost-Effectiveness and Fair Pricing**: A primary goal of The Simple Different Company is to provide the SimDif Pro plan at a competitive global price. Implementing a phone-based hotline in 15 languages would approximately double the cost of a Pro subscription. To maintain global accessibility, the company uses FairDif, a pricing index that applies Purchasing Power Parity (PPP) to ensure the nominal price of paid plans is calibrated to equivalent real value in different countries.

### Response times

The support team commits to responding to all inquiries, messages, and emails within 12 hours. Actual response times are frequently shorter, though they may occasionally exceed this window depending on volume.

[How do I learn to use SimDif?](https://www.simdif.com/en/faq/how_do_i_learn_to_use_simdif.md)  
[SEO #8 What does the SimDif Optimization Assistant do?](https://www.simdif.com/en/faq/seo_8_what_does_the_simdif_optimization_assistant_do.md)